Customers say: The reviews exhibit a positive sentiment overall. Customers express satisfaction with the chimney and dryer vent inspection, Troy's friendly and efficient service, the price guarantee, and the company's commitment to treating each person with the same level of respect. Positive mentions include compliments on the professionalism, punctuality, and quality of work. Customers also appreciate the discounts offered and the prompt and effective resolution of their issues. The technicians are described as friendly, informative, and efficient, and their work is praised for its thoroughness and positive results. Overall, customers are pleased with the service provided by 2nd Generation Chimney Service and recommend their services.
Troy did a wonderful job
Very through service
Troy maintained a perfect level of communication to help us gauge the time he would be arriving. This was hugely helpful as we had overlapping inspections running that day. When Troy showed up, he was extremely personable and got right to work. While working he was extremely professional and walked us through everything he saw so that we knew exactly what was going on. Once we realized the fireplace was no longer functional he walked us through our options to bring it back. All in all it was a great experience and I would recommend the service, 2nd Generation, and Troy specifically to ANY first time home buyers looking at a property with a fireplace!! Thank you, Troy!!
Service was excellent. Troy and Mike went out of their way to be polite and explained each step. Will definitely do this again.