Local Reviews
for Atlanta, GA
Customers say: The provided content primarily contains positive reviews, with recurring themes of professionalism, expertise, and excellent service. Customers express satisfaction with the technicians' punctuality, knowledge, and ability to explain issues clearly. Positive mentions are made of the company's responsiveness, fair pricing, and the quality of the products and services. Customers also appreciate the technicians' friendliness, transparency, and willingness to educate them on HVAC maintenance. However, there are a few negative reviews that mention issues with pricing and pushy sales tactics. Overall, the sentiment is positive, with a clear emphasis on the positive aspects of the company's services.
Our Reviews by City
Great Job!
Scott - Atlanta, GA 30339
Brent and Carter did an great job on our installation. Showed up early and went to work. They worked straight through the day and had our new system up and running by early afternoon. Very knowledgeable and courteous.
Excellent Service!
Kristen - Atlanta, GA 30327
Joshua provided excellent service. He was on time, pleasant, and competent. I will be calling on Bartlett for maintenance and service going forward.
Response from Bartlett Heating & Cooling:
Thank you, Kristen, for this 5-star review of your Luxaire unit maintenance! We're thrilled to hear that Joshua provided you with excellent service. Timeliness and professionalism are important to us, and it's great to know we hit the mark. We look forward to assisting you with your maintenance and service in the future! If you have any questions or need anything else, don't hesitate to reach out. Thank you for choosing Bartlett Heating and Cooling as your HVAC provider. :-)
Excellent service!
Piper - Atlanta, GA 30327
Jason was amazing!! He was early, helpful, and very kind! Their prices are fair and upfront, and they are honest about what you need and don't need. Getting on their membership schedule.
Response from Bartlett Heating & Cooling:
Thank you, Piper, for this 5-star review of your Carrier unit maintenance! We're thrilled to hear that Jason provided you with excellent service and that you found our pricing fair and transparent. We truly appreciate your support and are excited to have you on our membership schedule. If you need anything else or have any questions, feel free to reach out. We look forward to serving you again soon! Thank you for choosing Bartlett Heating and Cooling as your HVAC provider. :-)
Joshua saves the day!
Brooke - Atlanta, GA 30339
Joshua did an outstanding job! He took the time to show me what I need to do on a monthly basis to keep this problem from occurring again. I was very impressed with Joshua- highly recommend him and Bartlett to others.
Response from Bartlett Heating & Cooling:
Thank you, Brooke, for this 5-star review of your thermostat repair! We're thrilled to hear that Joshua was able to assist you effectively and provide the guidance you needed. It's always our goal to ensure our customers feel supported and informed. Your recommendation means a lot to us, and we look forward to serving you again in the future! Thank you for choosing Bartlett Heating and Cooling as your HVAC provider. :-)
Excellent Service!
Bren - Atlanta, GA 30342
Brent explained very clearly the scope of work and the proposed outcome prior to the work beginning. He was friendly, very competent and professional. He and his team were efficient and effective in identifying and resolving the problem. I am very appreciative and highly recommend him.
Response from Bartlett Heating & Cooling:
Thank you, Brenda, for this 5-star review of your Carrier unit repair! We’re thrilled to hear that Brent and the team provided you with excellent service and clearly communicated the scope of work. Your appreciation means a lot to us, and we’re glad to know that we could effectively resolve your issue. We truly value your recommendation and look forward to assisting you again in the future! Thank you for choosing Bartlett Heating and Cooling as your HVAC provider. :-)
Rony is great!
Kellie - Atlanta, GA 30318
Rony was professional, friendly, and early for our appointment! He listened to our concerns and immediately got to work to resolve the issue. He reviewed with us the work he completed and gave us recommendations for the future. 11/10 experience!
Response from Bartlett Heating & Cooling:
Thank you, Kellie, for this 5-star review of your Carrier unit repair! We're thrilled to hear that Rony provided such excellent service. He truly embodies the professionalism and care we strive for, and it's great to know he was able to address your concerns effectively. Your feedback means a lot to us, and we appreciate your high rating! If you need assistance in the future, don’t hesitate to reach out. We look forward to serving you again! Thank you for choosing Bartlett Heating and Cooling as your HVAC provider. :-)
Excellent Service Continues to be the trend!
Sheryl - Atlanta, GA 30339
Stephen continues to be a great technician. He calls ahead of time, shows up on time, is very thorough, gives me a complete summary of what has been done when he is finished. And while he does provide some suggestions on upgrades or enhancements that might help the longevity of my units, he is not high pressure. (He was happy to just send me the info via email so I can do some research.) I continue to be very happy that I moved over to Bartlett Heating and Air!
Response from Bartlett Heating & Cooling:
Thank you, Sheryl, for this 5-star review of your Carrier unit maintenance! We’re thrilled to hear that Stephen continues to provide you with excellent service. It’s great to know that you appreciate his thoroughness, punctuality, and the way he communicates. We aim to give our customers the information they need without pressure, so we're glad to see that reflected in your experience. Thank you for choosing Bartlett Heating and Air; we look forward to continuing to serve you! Thank you for choosing Bartlett Heating and Cooling as your HVAC provider. :-)
Excellent Service
Laura - Atlanta, GA 30327
Response from Bartlett Heating & Cooling:
Thank you, Laura, for this 5-star review of your HVAC replacement. We know this is a big decision, and we are honored that you allowed our crew to provide this system for you. Enjoy your new Carrier heating and cooling system! Thank you for trusting Bartlett Heating and Cooling as your HVAC contractor :-)
Same day repair :)
Karen - Atlanta, GA 30339
Josh, called ahead for arrival time and then arrived on time. I had a maintenance service scheduled, but 5 days prior encountered a fan problem with one of my units. I called Bartlett and the added some time for this in my already scheduled service. Josh confirmed the issue as being the fan and ordered the new part. Initially he told me it would take a return visit, which was ok. He proceeded to do maintenance on second unit and said the bearings were getting noisy on outside coil. He called for those parts also. Both parts ended up being available and were delivered immediately in order for both repairs to be completed right then. As you can imagine I was quite pleased with this outcome. I bought both my systems from them and have a 10 year parts and labor warranty and participate in their yearly maintenance program. Worth every penny for this type of service!!
Response from Bartlett Heating & Cooling:
Wow! Thank you, Karen, for this wonderful review of our recent service! Our team works hard to get out to your home quickly when you have a breakdown, and if at all possible, to make a same-day repair so that you and your family stay comfortable on these hot summer days. We are just as thrilled as you are when it all comes together like this! Thank you for trusting Bartlett Heating and Cooling as your HVAC contractor :-)
great
Tim - Atlanta, GA 30339
Response from Bartlett Heating & Cooling:
Thank you, Tim, for this 5-star review of your multi-system maintenance! We're thrilled to hear that you found our service quick, easy, and excellent. Your satisfaction is our top priority, and we look forward to serving you again in the future! Thank you for choosing Bartlett Heating and Cooling as your HVAC provider! :-)
Excellent service!
Meg - Atlanta, GA 30327
Great installation of new hvac system! Team was polite, efficient and worked well together. They also made sure to clean up after themselves. Highly recommend!
Response from Bartlett Heating & Cooling:
Thank you, Meg, for this 5-star review of your Carrier unit maintenance! We're thrilled to hear that you had an excellent experience with our team and that you’re pleased with your new HVAC system. We take pride in providing efficient and polite service, and it’s great to know that our efforts to keep your space clean made a positive impression. Your recommendation means a lot to us! If you need anything else, feel free to reach out. Thank you for choosing Bartlett Heating and Cooling as your HVAC provider. :-)
Excellent Service!
Wendy - Atlanta, GA 30327
Joshua arrived on time and he quickly and efficiently inspected the A/C system.
Response from Bartlett Heating & Cooling:
Thank you, Wendy, for this 5-star review of your Nordyne unit maintenance! We're thrilled to hear that Joshua provided you with excellent service and efficiently inspected your A/C system. Our team strives to arrive on time and deliver the best experience possible. If you need any further assistance, please don't hesitate to reach out! Thank you for choosing Bartlett Heating and Cooling as your HVAC provider. :-)
HVAC Replacement
Michele - Atlanta, GA 30339
Chris did an excellent job explaining everything he was doing. I really appreciate all his help in getting all my thermostats set up on the Ecobee app!!!
Response from Bartlett Heating & Cooling:
Thank you, Michele, for this 5-star review of your Carrier unit installation! We're thrilled to hear that Chris was able to provide you with excellent service and help you set up your thermostats on the Ecobee app. If you have any more questions or need further assistance, feel free to reach out. We appreciate your business and look forward to assisting you again in the future! Thank you for choosing Bartlett Heating and Cooling as your HVAC provider. :-)
Excellent service!
Jennifer - Atlanta, GA 30319
Excellent service the day before a holiday! When I called at 330pm on the day before a holiday I was not expecting to get an appt. before the following week, but they were able to send someone out that very same day!
Response from Bartlett Heating & Cooling:
Thank you, Jennifer, for this 5-star review of your Carrier unit repair! We're thrilled to hear that we could accommodate you with a same-day appointment, especially right before a holiday. Our team strives to provide excellent service, and your kind words motivate us to keep up the good work. If you need anything else in the future, don’t hesitate to reach out! Thank you for choosing Bartlett Heating and Cooling as your HVAC provider. :-)
Excellent service
Constance - Atlanta, GA 30327
Josh recommended to check air filter twice monthly during home renovation projects to prevent clogging filter and system problems. Easy enough to do this bit if maintenance .
Response from Bartlett Heating & Cooling:
Thank you, Constance, for this 5-star review of your Carrier unit maintenance! We're thrilled to hear that you found our service excellent and that Josh's recommendation on checking the air filter was helpful during your renovation projects. Regular maintenance can make a big difference, and we appreciate you taking the time to share your experience. If you have any more questions or need further assistance, feel free to reach out. Thank you for choosing Bartlett Heating and Cooling as your HVAC provider. :-)