Local Reviews
for Atlanta, GA
Customers say: The overall tone of the reviews is positive, with a strong emphasis on the quality of service provided by Bartlett HVAC and their technicians. The reviews highlight the professionalism, expertise, and attention to detail of the technicians, as well as the company's commitment to customer satisfaction. The positive sentiments expressed include: - Excellent service - Knowledgeable technicians - Polite and friendly service - Prompt and efficient service - Quality workmanship - Attention to detail - Professionalism - Trustworthy and reliable - Positive customer experiences - Immediate response and resolution of issues - Clean and efficient installation - Overall satisfaction with the services provided While there are a few negative reviews, they do not represent a clear, recurring trend. The negative sentiments expressed include: - Electrical problem - Damaged HVAC system - Delayed response time - Unclear communication - Unprofessional behavior It is important to note that the reviews are based on individual experiences and may not be representative of the overall quality of service provided by Bartlett HVAC. However, the positive sentiments expressed in the majority of the reviews provide a strong indication of the company's commitment to providing high-quality services to its customers.
Our Reviews by City
Excellent service
John - Atlanta, GA 30327
Response from Bartlett Heating & Cooling:
Thank you, John, for this 5-star review of your Carrier unit maintenance! We truly appreciate your kind words about our multi-system maintenance service. It’s great to know that we met your expectations and provided you with satisfactory work. Your satisfaction is our primary goal, and we look forward to the opportunity to serve you again in the future. Thank you for choosing Bartlett Heating and Cooling as your HVAC provider! ??
Very good service
Scott - Atlanta, GA 30339
Willie was very thorough and knowledgeable performing service and repair on my systems. He explored several possibilities and explained them well and got our system back running. Highly recommend.
Response from Bartlett Heating & Cooling:
Thank you, Scott, for your 5-star review of your multi-system maintenance! We're thrilled to hear that Willie provided you with thorough and knowledgeable service. It's great to know he was able to explore all options and get your system back up and running. Your recommendation means a lot to us, and we look forward to serving you again in the future! Thank you for choosing Bartlett Heating and Cooling as your HVAC provider. :-)
Excellent service
David - Atlanta, GA 30327
We were very pleased
Response from Bartlett Heating & Cooling:
Thank you, David, for this 5-star review of your multi-system maintenance! We're thrilled to hear that you were pleased with our service. Your satisfaction is our top priority, and we look forward to serving you again soon! Thank you for choosing Bartlett Heating and Cooling as your HVAC provider. :-)
It was late in the day but Jacob arrived!
Irma - Atlanta, GA 30339
Response from Bartlett Heating & Cooling:
Thank you, Irma, for this 5-star review of your Carrier unit repair! We're glad to hear that Jacob was able to make it out to you, even late in the day. We appreciate your understanding and hope to serve you again soon! Thank you for choosing Bartlett Heating and Cooling as your HVAC provider. :-)
Great service and great price
David - Atlanta, GA 30339
The price was better than other comparable quotes and service was excellent. The work was completed on time, as promised.
Response from Bartlett Heating & Cooling:
Thank you, David, for this 5-star review of your Carrier unit installation! We're thrilled to hear that you found our prices competitive and our service excellent. It’s great to know we met your expectations with timely completion as well. We appreciate your support and hope to assist you again in the future! Thank you for choosing Bartlett Heating and Cooling as your HVAC provider. :-)
Excellent Service
Susann - Atlanta, GA 30339
The technicians were punctual, professional, and polite. They installed a complete system in our condo and understood the importance of covering the sprinkler heads during installation. When the job was complete, they did an excellent job cleaning up.
Response from Bartlett Heating & Cooling:
Thank you, Susann, for this 5-star review of your Carrier unit installation! We’re thrilled to hear that our technicians provided you with punctual, professional, and polite service during your system installation. We always prioritize protecting your property, like covering the sprinkler heads, and we’re glad that our team’s attention to detail made a difference. It’s also great to know that they left the area clean after completing the job. Your feedback is greatly appreciated, and we look forward to serving you again in the future! Thank you for choosing Bartlett Heating and Cooling as your HVAC provider. :-)
Excellent service
Gretchen - Atlanta, GA 30328
Great customer service. Kept me informed throughout the day. The cleanup was excellent. The furnaces are both working. Looking forward to the Permit inspection.
Response from Bartlett Heating & Cooling:
Thank you, Gretchen, for this 5-star review of your Carrier unit installation! We're thrilled to hear that you had an excellent experience with our service and that our team kept you informed throughout the process. We're also glad the cleanup and furnace functionality met your expectations. If you have any questions or need further assistance before the inspection, feel free to reach out. We appreciate your business and look forward to serving you again! Thank you for choosing Bartlett Heating and Cooling as your HVAC provider. :-)
Excellent service
Don - Atlanta, GA 30342
Response from Bartlett Heating & Cooling:
Thank you, Don, for this 5-star review of your multi-system maintenance! We’re thrilled to hear you had an excellent experience with us again. Your satisfaction is our priority, and we look forward to serving you in the future! Thank you for choosing Bartlett Heating and Cooling as your HVAC provider. :-)
Pleased
David - Atlanta, GA 30327
They did a lot of work in one day - 2 gas furnace replacements and a central a/c replacement.
Response from Bartlett Heating & Cooling:
Thank you, David, for this 5-star review of your Carrier units installation! We’re thrilled to hear that you were pleased with our team’s work. Replacing two gas furnaces and a central A/C in one day is no small feat, but our goal is always to deliver quality service efficiently. If you have any further questions or need assistance in the future, don’t hesitate to reach out. We appreciate your business! Thank you for choosing Bartlett Heating and Cooling as your HVAC provider. :-)
Outstanding Company, technician, and service
Rick - Atlanta, GA 30327
Josh comes out twice a year to check the furnace before winter and the A/C in the Spring. Always checks for and addresses problems that need fixing before they become a major headache. Very knowledgeable and great service!
Response from Bartlett Heating & Cooling:
Thank you, Rick, for this 5-star review of your Carrier unit maintenance! We're thrilled to hear that you've had a positive experience with Josh and our services. Preventative maintenance is key, and we’re glad to know that he’s been able to keep your furnace and A/C in great shape. We appreciate your trust in us and look forward to continuing to provide you with outstanding service! Thank you for choosing Bartlett Heating and Cooling as your HVAC provider. :-)
Excellent Service
Toby - Atlanta, GA 30339
Josh is excellent. He is extremely knowledgeable and explains his recommendations in terms that are understandable. He is also very personable and mannerly. His helper Willy was also great.
Response from Bartlett Heating & Cooling:
Thank you, Toby, for this 5-star review of your Carrier furnace maintenance! We're thrilled to hear that Josh provided you with excellent service and that he was able to explain everything clearly. We're also glad you found Willy to be helpful. Your satisfaction is our priority, and we appreciate you taking the time to share your experience! Thank you for choosing Bartlett Heating and Cooling as your HVAC provider. :-)
Fall Service
Rick - Atlanta, GA 30328
Response from Bartlett Heating & Cooling:
Thank you, Rick, for this wonderful review of your Carrier unit maintenance! We're thrilled to hear that you had a great experience and found our service pleasant and professional. We appreciate your support and look forward to serving you again soon! Thank you for choosing Bartlett Heating and Cooling as your HVAC provider. :-)
Excellent technician
Micah - Atlanta, GA 30306
Polite, punctual, left it clean. Professional attitude. Wore booties I see the house. Thanks, Nick!
Response from Bartlett Heating & Cooling:
Thank you, Micah, for this 5-star review of your Carrier unit installation! We're thrilled to hear that you had a positive experience with Nick. We take pride in our team's professionalism and attention to detail, and it’s great to know that this was reflected during your service. If you ever need assistance again, don't hesitate to reach out. Thank you for choosing Bartlett Heating and Cooling as your HVAC provider. :-)
Excellent service!!
Wendy - Atlanta, GA 30327
Joshua is always very punctual and professional and completes the service quickly. Thank you!
Response from Bartlett Heating & Cooling:
Thank you, Wendy, for this 5-star review of your Nordyne furnace maintenance! We really appreciate your feedback and are thrilled to hear that Joshua provided you with excellent service. We strive for punctuality and professionalism, and it’s great to know that we met your expectations. If you need anything else in the future, don’t hesitate to reach out! Thank you for choosing Bartlett Heating and Cooling as your HVAC provider. :-)
Excellent service
Amy - Atlanta, GA 30339
Josh checked and cleaned my indoor unit as well as checking the outdoor unit on the roof. He was on time, thorough , and professional.
Response from Bartlett Heating & Cooling:
Thank you, Amy, for this 5-star review of your Carrier furnace maintenance! We're thrilled to hear that Josh provided excellent service and took the time to ensure both your indoor and outdoor units were in great condition. We pride ourselves on professionalism and thoroughness, and it's wonderful to know that it made a positive impression. If you need any further assistance, feel free to reach out! Thank you for choosing Bartlett Heating and Cooling as your HVAC provider. :-)