Local Reviews
for Austell, GA
Customers say: The overall tone of the reviews is positive, with a strong emphasis on the quality of service provided by Bartlett HVAC and their technicians. The reviews highlight the professionalism, expertise, and attention to detail of the technicians, as well as the company's commitment to customer satisfaction. The positive sentiments expressed include: - Excellent service - Knowledgeable technicians - Polite and friendly service - Prompt and efficient service - Quality workmanship - Attention to detail - Professionalism - Trustworthy and reliable - Positive customer experiences - Immediate response and resolution of issues - Clean and efficient installation - Overall satisfaction with the services provided While there are a few negative reviews, they do not represent a clear, recurring trend. The negative sentiments expressed include: - Electrical problem - Damaged HVAC system - Delayed response time - Unclear communication - Unprofessional behavior It is important to note that the reviews are based on individual experiences and may not be representative of the overall quality of service provided by Bartlett HVAC. However, the positive sentiments expressed in the majority of the reviews provide a strong indication of the company's commitment to providing high-quality services to its customers.
Our Reviews by City
i love this company
Deborah - Austell, GA 30106
Response from Bartlett Heating & Cooling:
Thank you, Deborah, for this 5-star review of your Carrier unit maintenance! We're thrilled to hear that you love our company. Your support means the world to us, and we look forward to serving you again soon! Thank you for choosing Bartlett Heating and Cooling as your HVAC provider! :-)
Excellent Service!
Chanel - Austell, GA 30106
The only HVAC company we’d trust! Joshua and the Bartlett team keeps us up to date with all our HVAC needs. He never rushes through an appointment and goes above and beyond to make sure things are operating properly while also ensuring i fully understand any changes. Thank you for being so friendly and knowledgeable!
Response from Bartlett Heating & Cooling:
Thank you, Chanel, for this 5-star review of your HVAC service. It means the world to us that Bartlett is the HVAC you trust! Our team works hard to provide a thorough and informative service. Thank you for being a part of our Bartlett HVAC family :-)
Wonderful technician
Deborah - Austell, GA 30106
Jason was wonderful and I hope he remains our new technician. He’s very friendly and helped me with an issue we had. He checked all of our units carefully and provided any maintenance they needed.
Response from Bartlett Heating & Cooling:
Thank you, Deborah, for this 5-star review of the maintenance of your AC systems. We are so glad that he was able to take care of all concerns you had to help your home be more comfortable! Thank you for your trust in Bartlett HVAC as your AC contactor :-)
Excellent service
John - Austell, GA 30106
Response from Bartlett Heating & Cooling:
Thank you, John, for this 5-star review of the maintenance of your HVAC system. We are proud to offer 5-star service! Thank you for trusting Bartlett Heating & Cooling as your HVAC contractor :-)
Received excellent service
Tyrone - Austell, GA 30106
Very professional
Response from Bartlett Heating & Cooling:
Thank you, Tyrone! Excellent service is what we always strive for :-). We are honored that you trusted Bartlett Heating & Cooling to replace your AC system with a new Carrier AC.
Excellent Service!
Chanel - Austell, GA 30106
Joshua took the time to look over every aspect of our system. He thoroughly explained to me the issue and made sure to answer all my questions. Very professional and knowledgeable. I appreciate that he didn’t try and take advantage by upwelling anything I didn’t actually need and helped me save where I could. Great service!
Response from Bartlett Heating & Cooling:
Thank you, Chanel, for this 5-star review! We are so happy that you were pleased with the service Joshua provided, especially given that this was your 1st time calling on us. We will always strive to provide this level of 5-star service with each visit to your home! Thank you for trusting Bartlett Heating & Cooling and welcome to our customer family :-)
Great Service
Sherri - Austell, GA 30106
I love this company and Tommy the Technician! Refer everyone to you all the time!
Response from Bartlett Heating & Cooling:
Thank you Sherri! We think you are pretty great too! I know Tommy the Technician will be so happy that you gave his service 5 stars today. And THANK for referring us to your friends and family!! We truly appreciate you :-)
Excellent service, very professional and personable
Cheves - Austell, GA 30106
Service was performed in a timely manner. Technician was polite and efficient
Response from Bartlett Heating & Cooling:
Thank you for this feedback on Mikey! We are so excited to have him on Team Bartlett! Thank you for choosing Bartlett Heating & Cooling :-)
Great service all the way around.
Matt - Austell, GA 30106
Tony was punctual, professional, efficient, organized, and extremely willing to explain everything and took time to politely answer every question i had. I'd be comfortable having him service my hvac needs anytime.
Great service,
gretchen - Austell, GA 30106
Great customer service skills, personable, friendly....
Fabulous service
MsKoslap - Austell, GA 30106-1457
Gerald is great! He is personable and provides efficient and great service
Great professional service
Sherry - Austell, GA 30106
I have nothing but good things to say about this company. They call in advance to make the appointment and they show up on time. They're always friendly and professional. And they don't try to get you to buy things that are unnecessary.
Prompt, friendly, thorough service
Kate - Austell, GA 30106
Feel taken care of...
Tanya - Austell, GA 30106
Besides the thorough and wonderful service I received from Anthony, I was able to specify and get feedback on the window of service to make it most convenient. I felt very heard and taken care of! Kudos to Bartlett and your technicians!!!
Great Service
Glenda - Austell, GA 30106
Mike and Mitchell were on time, neat in appearance with names on their shirts. They worked all day and were very neat at the end of the day when it was time to clean up the old systems. Mike showed me what he had done to install the furnace. Mitchell showed me the air cond. and explained how to use the new thermostat. Everything seems to be working perfectly. It is nice to have heating and air conditioning that I can rely on. Thank you for your excellent service.