Customers say: The reviews exhibit a positive sentiment overall. Customers express satisfaction with the chimney and dryer vent inspection, Troy's friendly and efficient service, the price guarantee, and the company's commitment to treating each person with the same level of respect. Positive mentions include compliments on the professionalism, punctuality, and quality of work. Customers also appreciate the discounts offered and the prompt and effective resolution of their issues. The technicians are described as friendly, informative, and efficient, and their work is praised for its thoroughness and positive results. Overall, customers are pleased with the service provided by 2nd Generation Chimney Service and recommend their services.
This is a quality business. I called multiple different chimney cleaning services. 2nd generation chimney was actually my 4th call as I was just going down the google list. As I called so many different places, I was able to get a good feel for the companies. When the Admin for 2nd Chimney answered the phone, she was kind, polite, professional, and provided a great overview of the service. She was also very straight forward with the pricing… unlike other businesses I called. She was even able to get me in sooner than we originally booked the service for! The amount I paid was less than a few other competitors and 2nd chimney was offering the same services as the others. When the technician entered our home for the service, he was extremely kind and professional. He did a fantastic job and there was ZERO mess. I will definitely be using 2nd chimney services again!!