Customers say: The reviews exhibit a positive sentiment overall. Customers express satisfaction with the chimney and dryer vent inspection, Troy's friendly and efficient service, the price guarantee, and the company's commitment to treating each person with the same level of respect. Positive mentions include compliments on the professionalism, punctuality, and quality of work. Customers also appreciate the discounts offered and the prompt and effective resolution of their issues. The technicians are described as friendly, informative, and efficient, and their work is praised for its thoroughness and positive results. Overall, customers are pleased with the service provided by 2nd Generation Chimney Service and recommend their services.
On time and professional
Tyler was fabulous. We knew we had issues with the chimney and he was so careful to explain everything he found, answer my questions and show me pictures. He had to deliver bad news (repairs over $5,000 to use the fireplace/chimney), but he did it with tact and professionalism. Lisa in the office was prompt, professional and easy to work with as well. When we have this repair work done we will absolutely use this company.
I found this company through the BBB. They responded quickly with a very reasonable estimate. They scheduled service for the next business day and showed up on time.Troy was very helpful, efficient, and knew exactly what he was doing. I would definitely use them again and would recommend them to others.
The service techs did a great job. Very professional service, thorough, described everything as he was seeing it on video camera. Nice job guys!