Customers say: The reviews exhibit a positive sentiment overall. Customers express satisfaction with the chimney and dryer vent inspection, Troy's friendly and efficient service, the price guarantee, and the company's commitment to treating each person with the same level of respect. Positive mentions include compliments on the professionalism, punctuality, and quality of work. Customers also appreciate the discounts offered and the prompt and effective resolution of their issues. The technicians are described as friendly, informative, and efficient, and their work is praised for its thoroughness and positive results. Overall, customers are pleased with the service provided by 2nd Generation Chimney Service and recommend their services.
We have been loyal 2nd Generation Chimney customers for a few years now. We have a couple of properties and had one chimney fully rebuilt and another repaired and they did a wonderful job. The detail and care was so thoughtful. During our rebuild, it was an especially hot week and the mortor color we chose did not dry consistently and they came back and totally redid it! I was amazed and grateful. Their commitment to make sure their work is excellent is truly 100%. We've had the pleasure of working with Tyler the most over the years and he is a gem. He's committed to customer service and educating his customers about the status of their chimney/fireplace and has even returned to provide a full explanation on how to start a fire in your fireplace after we were not having success with our fires. This company & Tyler go above and beyond to provide the best service and workmanship. We're so glad we chose this company. Thanks 2nd Gen Chimney & Tyler!