Customers say: The provided content describes the overall sentiment of the reviews as positive, with a slight inclination towards negative reviews. The positive reviews highlight the quality of work, professionalism, and excellent customer service provided by the technicians. Customers express satisfaction with the technicians' knowledge, helpfulness, and ability to explain complex issues in a way that is easy to understand. The negative reviews mainly focus on minor concerns or issues related to equipment or service, such as damaged furnace filters, bent cooling fins on AC units, or a complicated light fixture installation. However, even in these negative reviews, customers still express appreciation for the technicians' professionalism, knowledge, and willingness to address their concerns. The recurring themes in the reviews include professionalism, expertise, communication, and customer satisfaction. Customers consistently mention the technicians' ability to explain the work, provide clear explanations, and offer solutions to their problems. Additionally, the use of technology and the professionalism exhibited by the people are frequently highlighted as positive aspects of the company. Overall, the sentiment of the reviews is positive, with customers expressing satisfaction with the quality of work and the professionalism of the technicians. While there are a few negative reviews, the positive reviews outweigh them, indicating that the company delivers high-quality services and maintains a strong commitment to customer satisfaction.
Mike and Marc were very efficient and pleasant to work with. They were at our home at the time they scheduled and remained until the job was complete.
Excellent Job. The technician Carlos Garcia was very thorough and knowledgeable. Good job. I will use him again. A+. Thank you
Jose was easy to work with and did a nice neat job!
Response from TE Certified Electrical, Plumbing, Heating & Cooling:
Hi! We’re glad to hear Jose made the experience pleasant and left everything neat. Thank you for sharing your feedback, Mike!
Ron was awesome. Very knowledgeable
Brandon is an exceptional electrician who truly goes above and beyond in his work. His dedication to quality service and attention to detail set him apart from the rest. Not only did he flawlessly complete his assigned tasks, but he also took the initiative to ensure that every electrical component in my home was thoroughly serviced and functioning at its best. His professionalism, expertise, and willingness to exceed expectations make him a top-tier electrician. If you're looking for someone who is not only skilled but also committed to providing outstanding service, Brandon is the perfect choice. His work speaks for itself!
Response from TE Certified Electrical, Plumbing, Heating & Cooling:
Thank you so much for your wonderful feedback, Sherrie! We’re proud to have Brandon on our team, and it’s great to hear how his dedication and attention to detail made such a positive impact. Going above and beyond is exactly what we strive for, and your kind words truly mean a lot. We appreciate your trust and recommendation, and we look forward to assisting you with any future needs!
Brandon was an exceptional electrician who truly went above and beyond. He took the time to explain every detail of my electrical issue in a clear and understandable way, making the entire experience seamless and reassuring. His commitment to customer service is unparalleled, and it made a significant difference in resolving my problem. If you're in need of electrical work, I wholeheartedly recommend Brandon—he's not just skilled, but also genuinely cares about his customers.
I’m very happy with the service that I received from Benjamin today! He arrived in the early part of the specified timeframe and started right ti work. He was very thorough and found a problem with the original installation that was done in 1986 when the house was built. He explained the issue and what would be needed to fix it. He was very thorough and did an excellent job. He cleaned up after himself and even took the boxes and old fixtures to dispose of. I will definitely use him again when I need more electrical work done.
From when I called to set up appointment to have estimate to when they performed the service they were on time and quick.
Johan and DJ arrived on time and immediately began to troubleshoot my issue. They were professional, knowledgeable, courteous, and friendly. They also took their time to explain to me what they were doing and made recommendations. Top-notch employees! This was an excellent referral.
The technicians were experienced, very professional and knowledgeable. They were ready to answer any questions or concerns.
The plumbers were very professional and explained the issue and options in great detail.