Customers say: The reviews exhibit a positive sentiment overall. Customers express satisfaction with the chimney and dryer vent inspection, Troy's friendly and efficient service, the price guarantee, and the company's commitment to treating each person with the same level of respect. Positive mentions include compliments on the professionalism, punctuality, and quality of work. Customers also appreciate the discounts offered and the prompt and effective resolution of their issues. The technicians are described as friendly, informative, and efficient, and their work is praised for its thoroughness and positive results. Overall, customers are pleased with the service provided by 2nd Generation Chimney Service and recommend their services.
Matthias was a great help! he quickly dialed in that my issue was actually an insulation problem and confirmed my gas fireplace chimney had no issues. another company didn't take the time to look at anything except the chimney chase from the roof and wanted $1500 to fix a problem that didn't actually exist.
Great job he went above and beyond.
Tyler did a great job. Greeted me right away, told me it would take about 1/2 hour and helped me better understand my fireplace system.
2nd Gen installed a new fireplace in our home and it is beautiful. Thank you Matthias and team!
Company believes in treating each person they communicate with all the same and gives great discounts.
Very professional work done. Pleased with informative recommendations for future maintenance.
Friendly, respectful, very efficient!
Efficient and thorough with service
Troy did an excellent job today in cleaning and inspecting our fireplace and chimney. He reviewed his observations with me. When asked if there was anything he would recommend in the way we use our fireplace he had sound suggestions that I will implement in the future. Excellent technician, you are fortunate to have him.
We felt very confident with the inspection and work done by Tyler and his team. Tyler is clearly very experienced and provided several suggestions for fireplace/chimney maintenance/
It was great and very informative! This is our first house with a wood burning fireplace!
The crew with 2nd Generation arrived each day for our chimney re-line exactly when they said they would be. The guys were more always polite and took extra care to answer any questions I had. We are more than pleased with their work in every way and would recommend 2nd Generation Chimneys to anyone without hesitation.
Matthias, Tyler and all the guys were awesome! They were extremely courteous, clean, always on time and hard working! We are so happy with our new wood burning insert and the amazing customer service we received! We would recommend 2nd Generation to anyone and everyone and will use them for all future fireplace needs!
I picked the right contractor.