Local Reviews
for Eden Prairie, MN
Customers say: The reviews exhibit a predominantly positive sentiment, with recurring themes of satisfaction, excellent service, professionalism, punctuality, and quality workmanship. Customers express gratitude for the company's responsiveness, reliability, and the quality of their products and services. Positive reviews highlight the technicians' expertise, courtesy, and ability to address issues efficiently. The company's commitment to customer satisfaction is consistently praised, with many customers indicating they would recommend Countryside to others. Negative sentiments, if present, are minimal and do not represent a clear, recurring trend. Overall, the reviews suggest a positive and satisfactory experience for customers, with many expressing high levels of satisfaction with their interactions with Countryside.
Our Reviews by City
Furnace maintenence visit.
Michael - Eden Prairie, MN 55346
Very positive experience. Ben was prompt, friendly, informative and professional. Zero complaints!
Great experience once again
Mike - Eden Prairie, MN 55347
Ben and Countryside were great once again. Excellent communication and service. Easy for me
Response from Countryside Heating and Cooling Solutions:
Thank you for your 5 star review! We truly appreciate your business and hope to keep you a satisfied customer of ours for life! Thank you for choosing Countryside Heating and Cooling Solutions. -The Countryside team
Great Service
Stacy - Eden Prairie, MN 55347
Very Knowledgeable Technician
Kim - Eden Prairie, MN 55347
We had an issue with the furnace that was not an obvious fix. Brooks was excellent at troubleshooting, and he checked all possibilities so he could narrow down where the issue was. He contacted a few other technicians on the phone to ensure he was not missing anything. We will definitely contact Countryside Heating and Cooling to service our furnace and A/C in the future.
Excellent Service
Karen - Eden Prairie, MN 55347
Ben was very detailed and excellent at his work.
Response from Countryside Heating and Cooling Solutions:
Hi Karen- Thank you for your 5 star review! We are pleased to hear that you received excellent service from Ben. We truly appreciate your business and hope to keep you a happy customer of ours for life! Thank you for choosing Countryside Heating and Cooling Solutions! -The Countryside team
Outstanding service experience
Mike - Eden Prairie, MN 55347
Ben was on time, thorough and offered some helpful tips
Service Call
Tim - Eden Prairie, MN 55347
Once I got somebody at my house, they fixed it promptly ,however the issue was a motor that supposedly was written up last spring( which I heard about yesterday from your repair person for the fist time). He also informed me that the motor was covered by warranty, but it was $650 to install. I'm also paying a monthly fee for maintenance, please tell me why the replacement was not maintenance.
Response from Countryside Heating and Cooling Solutions:
We're glad to hear the repair was completed promptly once our technician arrived. We apologize for the miscommunication regarding the motor's condition. The original estimated cost for this repair was over $800. We applied a significant discount to bring the total to $650. Essentially, you saved over half the repair cost because the parts were being covered under the Bryant warranty and we discounted the rest. Our Office Manager explained this at the time, and you seemed to understand the breakdown. We are sorry if there was any misunderstanding. We truly appreciate your business. Thank you for choosing Countryside Heating and Cooling Solutions for your HVAC needs. -The Countryside team
Fast AC replacement
Patrick - Eden Prairie, MN 55346
Excellent service
Ann - Eden Prairie, MN 55347
Ben was great! Very thorough and knowledgeable. I have to say there’s one employee that’s lax in his job, but everyone else is great to work with.
Excellent Service!
Mark - Eden Prairie, MN 55346
Ben did a great job - came in, asked a couple questions to make sure of the work he needed to do and then got to work. He cleaned out the AC unit, checked pressures, changed the air filter and made sure our AC system was ready to go for the season.
Furnace leak
Tim - Eden Prairie, MN 55347
Great response, and taken care of promptly, and briefed by repairman after it was completed.
Prompt and professional service when we needed it!
Mike - Eden Prairie, MN 55347
Countryside to the rescue! New water heater in less that 6 hours of calling. Thank you!
Knowledgeable
Barry - Eden Prairie, MN 55347
Great service
Ann - Eden Prairie, MN 55347
Brook and Ben were very professional in the work they did. I’ve had Brook before and he’s always been. Ben is a great addition to Countryside. Eager to learn and very friendly.
Thermostat issue
Tim - Eden Prairie, MN 55347
Got immediate service which was great, but parts are backordered,