Local Reviews
for Kennesaw, GA
Customers say: The overall tone of the reviews is positive, with a strong emphasis on the quality of service provided by Bartlett HVAC and their technicians. The reviews highlight the professionalism, expertise, and attention to detail of the technicians, as well as the company's commitment to customer satisfaction. The positive sentiments expressed include: - Excellent service - Knowledgeable technicians - Polite and friendly service - Prompt and efficient service - Quality workmanship - Attention to detail - Professionalism - Trustworthy and reliable - Positive customer experiences - Immediate response and resolution of issues - Clean and efficient installation - Overall satisfaction with the services provided While there are a few negative reviews, they do not represent a clear, recurring trend. The negative sentiments expressed include: - Electrical problem - Damaged HVAC system - Delayed response time - Unclear communication - Unprofessional behavior It is important to note that the reviews are based on individual experiences and may not be representative of the overall quality of service provided by Bartlett HVAC. However, the positive sentiments expressed in the majority of the reviews provide a strong indication of the company's commitment to providing high-quality services to its customers.
Our Reviews by City
Excellent customer service and very thorough.
Patricia - Kennesaw, GA 30152
Jason was very thorough when inspecting our second floor furnace. He took pictures and explained to us existing problems. He presented 4 possible solutions and explained each one in detail. We were satisfied with our decision after all the information we were given.
Response from Bartlett Heating & Cooling:
Thank you, Patricia, for this 5-star review of your multi-system maintenance! We’re thrilled to hear that you had a positive experience with Jason during your furnace inspection. It's great to know that he provided thorough explanations and helped you understand your options clearly. Your satisfaction is our top priority, and we appreciate you taking the time to share your feedback. If you need any further assistance or have more questions in the future, feel free to reach out! Thank you for choosing Bartlett Heating and Cooling as your HVAC provider. :-)
Excellent service appointment
Anita - Kennesaw, GA 30144
I'm thoroughly impressed with Bartlett HVAC and technician Jason. He came on-time and prepared to meet my needs. He was professional, knowledgeable, skilled and helpful. The Bartlett truck was stocked with whatever tools, equipment and parts were needed to service my concerns about my HVAC system. I highly recommend this company.
Response from Bartlett Heating & Cooling:
Thank you, Anita, for this 5-star review of your Rheem unit maintenance! We’re thrilled to hear that you had a great experience with Jason and that he was able to address your HVAC needs efficiently. Our team takes pride in being prepared and knowledgeable, and it's fantastic to know that this made a positive impact on your service appointment. Your recommendation means a lot to us, and we look forward to serving you again in the future! Thank you for choosing Bartlett Heating and Cooling as your HVAC provider. :-)
Terrific!
Lia - Kennesaw, GA 30144
Service with this company has been great since I've started working with them. My appointment was canceled somehow but after I called they got a tech out to me right away! Jason is an excellent associate. Very thorough with his visits and suggesting things that should be done soon for my best interest without being pushy. Thank you!!
Response from Bartlett Heating & Cooling:
Thank you, Lia, for this 5-star review of your Goodman furnace maintenance! We're thrilled to hear that you had a positive experience with our service. It's great to know that Jason was able to assist you promptly and provide thorough recommendations without being pushy. We appreciate your feedback and look forward to continuing to serve you in the future! Thank you for choosing Bartlett Heating and Cooling as your HVAC provider. :-)
Excellent service!
Al - Kennesaw, GA 30152
Jason, the best, knowledgeable, reliable and thorough.
Response from Bartlett Heating & Cooling:
Thank you, Al, for this 5-star review of your Bryant furnace repair! We're thrilled to hear that you had an excellent experience with Jason. He truly goes above and beyond to ensure our customers are well taken care of. We appreciate your feedback and look forward to serving you again soon! Thank you for choosing Bartlett Heating and Cooling as your HVAC provider. :-)
Great Service
Alyce - Kennesaw, GA 30144
Jason was very professional and pointed out several improvements to my thermostat settings. I'm very appreciative of his attention to detail.
Response from Bartlett Heating & Cooling:
Thank you, Alyce, for this 5-star review of your Carrier unit maintenance! We're thrilled to hear about your positive experience with Jason. He takes pride in his work, and it’s great to know that his attention to detail made a difference in your thermostat settings. We appreciate your feedback and look forward to serving you again in the future! Thank you for choosing Bartlett Heating and Cooling as your HVAC provider. :-)
Great & fast service
Anna - Kennesaw, GA 30152
Cameron was helpful, knowledgeable and fast. Fixed my hearing faster than I expected. I’m very happy.
Response from Bartlett Heating & Cooling:
Thank you, Anna, for this 5-star review of your Carrier unit repair! We're delighted to hear that Cameron was able to assist you promptly and efficiently. Your satisfaction means a lot to us, and we’re glad you’re happy with the service. If you need anything else in the future, don’t hesitate to reach out! Thank you for choosing Bartlett Heating and Cooling as your HVAC provider. :-)
Excellent Service
Emmett - Kennesaw, GA 30144
Fantastic service. He went out of his way to see my new problem plus he did our annual service also.. very respectful and professional… give this man a raise !!
Response from Bartlett Heating & Cooling:
Thank you, Emmett, for this 5-star review of your Carrier unit maintenance! We're thrilled to hear that you had a fantastic experience with our service. It's great to know that our team went above and beyond to assist you. We truly appreciate your feedback! Looking forward to serving you again in the future! Thank you for choosing Bartlett Heating and Cooling as your HVAC provider. :-)
Excellent!
Veronica - Kennesaw, GA 30152
Jason was great! Efficient and knowledgeable and explained things so I understood.
Response from Bartlett Heating & Cooling:
Thank you, Veronica, for this 5-star review of your multi-system maintenance! We're thrilled to hear that Jason provided you with excellent service and made the experience clear and enjoyable. Your satisfaction is our priority, and we appreciate you taking the time to share your thoughts! Thank you for choosing Bartlett Heating and Cooling as your HVAC provider. :-)
Absolutely Terrific!!
Lia - Kennesaw, GA 30144
Jason was so nice! I hope to see him again with my maintenance plan!! He was kind, honest about what was going on and took care of the dangerous problems he found. Worked with my schedule and everything was fixed within a day. I had no idea I was in potential danger with CO. I feel so much safer now. Excellent customer service both times I met him. Thank you!
Response from Bartlett Heating & Cooling:
Thank you, Lia, for this 5-star review of your Goodman unit maintenance! We're thrilled to hear about your positive experience with Jason. It’s great to know he provided you with kind and honest service while addressing those important safety concerns. Your comfort and safety are our top priorities, and we're glad we could work with your schedule to resolve everything quickly. We truly appreciate your feedback and look forward to seeing you again for your maintenance plan. Thank you for choosing Bartlett Heating and Cooling as your HVAC provider. :-)
Terrific!
Lia - Kennesaw, GA 30144
Thomas came out to my home to assist Jason with replacing parts under my house. He was very kind and made the work go much faster then I anticipated. Terrific! Thank You!!
Response from Bartlett Heating & Cooling:
Thank you, Lia, for this 5-star review of your Goodman unit repair! We're thrilled to hear that Thomas was able to assist Jason and make the process quicker and more pleasant for you. Your appreciation means a lot to us. If you need any further assistance, please don't hesitate to reach out! Thank you for choosing Bartlett Heating and Cooling as your HVAC provider. :-)
Great and quick service!
T.C. - Kennesaw, GA 30152
The installation team was professional, quick, and efficient! Looking forward to doing business with them again for our downstairs system.
Response from Bartlett Heating & Cooling:
Thank you, T.C., for this 5-star review of your Carrier unit maintenance! We're thrilled to hear that you had a great experience with our installation team. Your satisfaction is our top priority, and we look forward to working with you again for your downstairs system. If you have any questions or need assistance in the future, feel free to reach out! Thank you for choosing Bartlett Heating and Cooling as your HVAC provider. :-)
Excellent service!
Alfredo - Kennesaw, GA 30152
Jason, The best!
Response from Bartlett Heating & Cooling:
Thank you, Alfredo, for this 5-star review of your Bryant unit maintenance! We're thrilled to hear that you had an excellent experience with Jason. He truly goes above and beyond for our customers, and your recognition of his service means a lot to us. We look forward to serving you again soon! Thank you for choosing Bartlett Heating and Cooling as your HVAC provider. :-)
Honest and Knowledgeable
June - Kennesaw, GA 30152
I appreciate you honesty and expertise. Thanks for fixing my air conditioning system.
Response from Bartlett Heating & Cooling:
Thank you, June, for this 5-star review of your Trane unit repair! We’re glad to hear that you found our service honest and knowledgeable. It was our pleasure to help fix your air conditioning system. If you need any further assistance in the future, don’t hesitate to reach out! Thank you for choosing Bartlett Heating and Cooling as your HVAC provider. :-)
Professional and Efficient!
Caitlyn - Kennesaw, GA 30144
Chris did a great job with the install. He was friendly, efficient, and clearly knew what he was doing. He worked fast without rushing and paid attention to the details. He kept me updated throughout and made the whole process easy. Really solid experience start to finish.
Response from Bartlett Heating & Cooling:
Thank you, Caitlyn, for this 5-star review of your Carrier unit installation! We're thrilled to hear that Chris provided you with a professional and efficient installation experience. His attention to detail and ability to keep you informed throughout the process are qualities we truly value in our team. We appreciate your feedback and look forward to serving you again in the future! Thank you for choosing Bartlett Heating and Cooling as your HVAC provider. :-)
These guys are the best
Pat - Kennesaw, GA 30144
Very nice guy!
Response from Bartlett Heating & Cooling:
Thank you, Pat, for this 5-star review of your Carrier unit maintenance! We’re thrilled to hear that you had such a positive experience. Our team works hard to provide great service, and it’s always rewarding to know it’s appreciated. We look forward to seeing you again soon! Thank you for choosing Bartlett Heating and Cooling as your HVAC provider. :-)