Customers say: The reviews exhibit a positive sentiment overall. Customers express satisfaction with the chimney and dryer vent inspection, Troy's friendly and efficient service, the price guarantee, and the company's commitment to treating each person with the same level of respect. Positive mentions include compliments on the professionalism, punctuality, and quality of work. Customers also appreciate the discounts offered and the prompt and effective resolution of their issues. The technicians are described as friendly, informative, and efficient, and their work is praised for its thoroughness and positive results. Overall, customers are pleased with the service provided by 2nd Generation Chimney Service and recommend their services.
It would have been helpful to know AHEAD of time that you prefer checks vs c/c.
Tyler provided great service while doing our inspection. He was friendly and thorough in his review with me. He also answered all the questions I had.
I really appreciated the thoroughness and professionalism we received. We purchased a house with a wood burning fireplace in it. Not knowing when it was last serviced, we thought we should have it cleaned & inspected. Turns out some pieces needed replacing in order to put it in safe operating condition. The reasons why those items needed to be replaced were thoroughly explained to us, and pictures were provided of past jobs with similar repair items so we could visually see the before/after. We felt very comfortable asking questions on anything we didn't understand.
Troy and his technician were professional, knowledgeable and efficient. I am very happy with the service as well as the thorough explanation of what my chimney needed. Provided me with resources and I felt all my questions were answered.
Excellent job!