Local Reviews
for Marietta, GA
Customers say: The overall tone of the reviews is positive, with a strong emphasis on the quality of service provided by Bartlett HVAC and their technicians. The reviews highlight the professionalism, expertise, and attention to detail of the technicians, as well as the company's commitment to customer satisfaction. The positive sentiments expressed include: - Excellent service - Knowledgeable technicians - Polite and friendly service - Prompt and efficient service - Quality workmanship - Attention to detail - Professionalism - Trustworthy and reliable - Positive customer experiences - Immediate response and resolution of issues - Clean and efficient installation - Overall satisfaction with the services provided While there are a few negative reviews, they do not represent a clear, recurring trend. The negative sentiments expressed include: - Electrical problem - Damaged HVAC system - Delayed response time - Unclear communication - Unprofessional behavior It is important to note that the reviews are based on individual experiences and may not be representative of the overall quality of service provided by Bartlett HVAC. However, the positive sentiments expressed in the majority of the reviews provide a strong indication of the company's commitment to providing high-quality services to its customers.
Our Reviews by City
Friendly and prompt!
John - Marietta, GA 30064
Response from Bartlett Heating & Cooling:
Thank you, John, for this 5-star review of your Lennox furnace repair! We're thrilled to hear that you had a great experience and that our team did a job well done. Your satisfaction is our top priority, and we appreciate your feedback. We look forward to serving you again in the future! Thank you for choosing Bartlett Heating and Cooling as your HVAC provider. :-)
Excellent service
Abdul-Hamid - Marietta, GA 30062
Chris was outstanding—highly professional, genuinely personable, and meticulous in derails
Response from Bartlett Heating & Cooling:
Thank you, Abdul-Hamid, for this 5-star review of your Carrier unit installation! We're thrilled to hear that Chris made such a positive impact on your experience. We pride ourselves on providing outstanding service, and it’s great to know that his professionalism and attention to detail stood out to you. We appreciate your feedback and look forward to serving you again soon! Thank you for choosing Bartlett Heating and Cooling as your HVAC provider. :-)
Excellent
Saul - Marietta, GA 30064
We’re vey pleased with Mitchell work and his very personable. He kept us informed thru the entire process. Very happy with his service. Please always send Mitchell back.
Response from Bartlett Heating & Cooling:
Thank you, Saul, for this 5-star review of your Trane unit maintenance! We're thrilled to hear that you were pleased with Mitchell's work and found him personable. Keeping our customers informed throughout the process is a top priority for us, and it's great to know that Mitchell delivered on that front. We appreciate your feedback and will certainly make a note to send Mitchell back for your future needs. Thank you for choosing Bartlett Heating and Cooling as your HVAC provider. :-)
Peace of mind!
Janna - Marietta, GA 30068
Gene is great! He’s honest in letting me know what we are keeping an eye on so I’m not surprised if/when an issue arises.
Response from Bartlett Heating & Cooling:
Thank you, Janna, for this 5-star review of your Goodman unit maintenance! We're delighted to hear that Gene has been a great help in keeping you informed. It's our mission to offer peace of mind and transparency, and it's wonderful to know we're achieving that. If you ever have questions or need further assistance, don’t hesitate to reach out. We truly appreciate your support! Thank you for choosing Bartlett Heating and Cooling as your HVAC provider. :-)
Excellent service
Nancy - Marietta, GA 30064
Mitchell is polite and knowledgeable…I feel totally secure when he’s here and feels he knows his job well
Response from Bartlett Heating & Cooling:
Thank you, Nancy, for this 5-star review of your multi-system maintenance! We're thrilled to hear that you had an excellent experience with Mitchell. He truly values providing top-notch service and ensuring our customers feel secure and informed. We appreciate your feedback and look forward to serving you again! Thank you for choosing Bartlett Heating and Cooling as your HVAC provider. :-)
Heat exchanger
KK WROZIER - Marietta, GA 30060
Awesome young men, very nice and explained things to us! Excellant service
Response from Bartlett Heating & Cooling:
Thank you, KK, for this 5-star review of your Carrier furnace installation! We're thrilled to hear that our team provided you with excellent service and took the time to explain everything. Your satisfaction is our top priority, and we appreciate your support! If you have any more questions or need assistance in the future, feel free to reach out. Thank you for choosing Bartlett Heating and Cooling as your HVAC provider. :-)
Great Experience with Stephen
Caroline - Marietta, GA 30060
Had Stephen come look at our two units and has a great experience. He was efficient, clean, and very knowledgeable. Would highly recommend him again.
Response from Bartlett Heating & Cooling:
Thank you, Caroline, for this 5-star review of your multi-system maintenance! We're thrilled to hear you had a great experience with Stephen. We'll be sure to pass on your compliments to him. If you ever need assistance again, don’t hesitate to reach out! Thank you for choosing Bartlett Heating and Cooling as your HVAC provider. :-)
Excellent service
Billy - Marietta, GA 30064
Great service
Response from Bartlett Heating & Cooling:
Thank you, Billy, for your fantastic 5-star review of your multi-system maintenance service! We're delighted to hear that you were satisfied with our work. It means a lot to us to know that we met your expectations. Your satisfaction is our top priority, and we can't wait to serve you again in the future! Thanks for choosing Bartlett Heating and Cooling as your HVAC provider. :-)
Awesome service
Tony - Marietta, GA 30068
Been a happy customer of Bartlett H&E for years and Nic helped continue supporting my enthusiasm to stick with ‘em.
Response from Bartlett Heating & Cooling:
Thank you, Tony, for this 5-star review of your Carrier furnace installation! We're thrilled to hear that you've been a happy customer for years and that Nic has been able to support your enthusiasm. We truly appreciate your loyalty and look forward to continuing to serve you. If you ever need anything, don't hesitate to reach out! Thank you for choosing Bartlett Heating and Cooling as your HVAC provider. :-)
Excellent service
Barry - Marietta, GA 30064
Very knowlegable
Response from Bartlett Heating & Cooling:
Thank you, Barry, for this 5-star review of your Lennox unit repair! We're thrilled to hear that you had an excellent experience with our service. Our team strives to provide knowledgeable support, and it's great to know we met your expectations. We look forward to assisting you again in the future! Thank you for choosing Bartlett Heating and Cooling as your HVAC provider. :-)
Excellent Service
Margaret - Marietta, GA 30066
Jacob was so kind and he tried so hard to get the heat back on for us. Wonderful experience
Response from Bartlett Heating & Cooling:
Thank you, Margaret, for this 5-star review of your Goodman furnace repair! We're thrilled to hear that Jacob provided you with excellent service and did everything he could to get the heat back on. It's always our goal to create a wonderful experience for our customers. If you need anything else in the future, please don't hesitate to reach out. Thank you for choosing Bartlett Heating and Cooling as your HVAC provider. :-)
Very thorough!
Stacy - Marietta, GA 30066
Terence was polite and efficient.
Response from Bartlett Heating & Cooling:
Thank you, Stacy, for this 5-star review of your multi-system maintenance! We're thrilled to hear that Terence provided you with thorough service and that you found him polite and efficient. Your satisfaction is our top priority, and we appreciate you taking the time to share your experience. If you need anything else, feel free to reach out! Thank you for choosing Bartlett Heating and Cooling as your HVAC provider. :-)
Excellent Service
Lucy - Marietta, GA 30068
Brent and his team did an excellent job on our installation. I highly recommend him
Response from Bartlett Heating & Cooling:
Thank you, Lucy, for this 5-star review of your Carrier unit installation! We're thrilled to hear that you had a positive experience with Brent and the team. Your recommendation means a lot to us, and we’re glad we could meet your installation needs. If you have any further questions or need assistance in the future, don’t hesitate to reach out! Thank you for choosing Bartlett Heating and Cooling as your HVAC provider. :-)
Great communication and excellent service
Shashwat - Marietta, GA 30068
Zack was awesome, he was very thorough in his explanations and made some great recommendations after carefully understanding improvements we wanted to make
Response from Bartlett Heating & Cooling:
Thank you, Shashwat, for this 5-star review of your Trane! We’re thrilled to hear that Zack provided you with thorough explanations and valuable recommendations. Our team strives to ensure great communication and service, and it's wonderful to know that we met your expectations. If you have any more questions or need further assistance, please don’t hesitate to reach out! Thank you for choosing Bartlett Heating and Cooling as your HVAC provider. :-)
Wonderful person
Louise - Marietta, GA 30060
Stephen has been coming to my house for the last year. He changes my filter n checks all the furnace connections in my crawl space. He also n locks things up when done n cleans up the area. He is an asset to your company! Always polite n professional !
Response from Bartlett Heating & Cooling:
Thank you, Louise, for this 5-star review of your Carrier unit maintenance. We're thrilled to hear that Stephen has provided you with such excellent service during his visits. We take great pride in our team's professionalism and attention to detail, and it's wonderful to know that Stephen's efforts have made a positive impression. We appreciate your feedback and look forward to continuing to serve you! Thank you for choosing Bartlett Heating and Cooling as your HVAC provider. :-)