Local Reviews
for Marietta, GA
Customers say: The provided content primarily contains positive reviews, with recurring themes of professionalism, expertise, and excellent service. Customers express satisfaction with the technicians' punctuality, knowledge, and ability to explain issues clearly. Positive mentions are made of the company's responsiveness, fair pricing, and the quality of the products and services. Customers also appreciate the technicians' friendliness, transparency, and willingness to educate them on HVAC maintenance. However, there are a few negative reviews that mention issues with pricing and pushy sales tactics. Overall, the sentiment is positive, with a clear emphasis on the positive aspects of the company's services.
Our Reviews by City
Excellent Service
Sonia - Marietta, GA 30066
Stephen was great. He was informative, detailed, and patient since we asked a lot of questions. He did a great job. Thank you Stephen!
Great Service!!
Jessica - Marietta, GA 30060
Stephen was fantastic and very professional! I don’t know about the pricing because I rent but I was at ease having him in my home and trusted that he did a thorough job checking our unit.
Excellent Service
Stephen - Marietta, GA 30060
Is my hope that this Technician is given every opportunity for personal and professional advancement in addition to receiving a performance raise… He was knowledgeable, courteous, and in always was a professional
Dupery
Vicki - Marietta, GA 30060
Stephen went above and beyond his duties.
thank you!
Sorya - Marietta, GA 30008
Awesome service
Mike Slocum - Marietta, GA 30060
Stephen was great. Our air conditioners had been working fine. We took advantage of a coupon ad because it had been awhile since our last service. He arrived on time and was very professional in his communication and was very knowledgeable explaining the issues with my air conditioners. He fixed them all in a few hours despite the record heat. I had quite a few parts replaced so just hoping my good luck with my AC continues! Overall, I would say Stephen is great representative for your company and your brand. Mike Slocum
Excellent service!
Naima - Marietta, GA 30066
Thorough and honest
Shannon - Marietta, GA 30064
The employees were extremely nice and professional. They shared the facts and were honest about my 26 year old system. Scheduling was a week out which was inconvenient but understandable in the extremely hot weeks. Could have went with a cheaper system but believe in the quality of Carrier and was willing to sacrifice for that.
He was a very good technician and he explained everything what was going on and he also signed me up for next time very nice and manageable. Also very
Jackie - Marietta, GA 30064
Excellent service and explained everything really good.
Response from Bartlett Heating & Cooling:
Thank you, Jackie, for this 5-star review of your Lennox unit repair! We're thrilled to hear that you had a positive experience with our technician. It’s great to know that he provided clear explanations and made the process manageable for you. We’re committed to excellent service and appreciate your feedback. Looking forward to serving you again next time! Thank you for choosing Bartlett Heating and Cooling as your HVAC provider. :-)
Very Thorough Inspection
Mary - Marietta, GA 30064
Mitchell took his time problem solving the various issues my A/C was having. He explained how he could resolve the problems and what it would cost. Very transparent and I feel confident that the work he did was expertly done.
Response from Bartlett Heating & Cooling:
Thank you, Mary, for this 5-star review of your Rheem unit repair! We're thrilled to hear that Mitchell was able to provide a thorough inspection of your A/C and that you appreciated his transparency in explaining the issues and costs involved. It's our goal to ensure our customers feel confident in the work we perform, and we’re happy to know you are satisfied with the service. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. Thank you for choosing Bartlett Heating and Cooling as your HVAC provider. :-)
Excellent
Jackson - Marietta, GA 30062
They did a great job
Response from Bartlett Heating & Cooling:
Thank you, Jackson, for this amazing review of your Carrier unit installation! We're thrilled to hear that you had a positive experience with us. If there's anything we can do to earn that fifth star in the future, please let us know. We appreciate your support and look forward to serving you again! Thank you for choosing Bartlett Heating and Cooling as your HVAC provider. :-)
Prompt, knowledgeable & informative
Sharon - Marietta, GA 30062
The quick response time and repair during a super hot day after business hours was excellent. Even the person answering the phone was great. For the first time, I am happy to be on a maintenance contract.
Response from Bartlett Heating & Cooling:
Thank you, Sharon, for this 5-star review of your HVAC unit repair! We're thrilled to hear that you had a positive experience and that our team could assist you quickly, especially on such a hot day. It’s great to know that you found our service prompt and informative. Being on a maintenance contract is a smart choice, and we're glad you're happy with it! If you ever need anything else, don’t hesitate to reach out. We look forward to continuing to serve you! Thank you for choosing Bartlett Heating and Cooling as your HVAC provider. :-)
Quality Service and Professionalism
Sue - Marietta, GA 30062
Response from Bartlett Heating & Cooling:
Thank you, Sue, for this 5-star review of your multi-system maintenance! We truly appreciate your recognition of our commitment to quality service and professionalism. Our team works hard to ensure that every customer has a positive experience, and it’s wonderful to hear that we succeeded in your case. If you need anything else, don’t hesitate to reach out. We look forward to serving you again! Thank you for choosing Bartlett Heating and Cooling as your HVAC provider. :-)
Great Service
clt - Marietta, GA 30008
Stephen was very courteous and provided great service for my semi-annual HVAC check up. He arrived early and went straight to work. He did upsell me on a part that he said needed to be replaced and then informed me when he left that the whole unit is old and needs to be replaced. LOL! I suspect the company is asking the Technicians to upsell customers and try to frighten them into purchasing a new system. Regardless, I have not had a bad experience with any of Bartlett's Technicians.
Response from Bartlett Heating & Cooling:
Thank you, Chet, for this 5-star review of your Lennox unit maintenance! We’re glad to hear that Stephen provided you with courteous service during your HVAC check-up. We appreciate your honesty regarding the upsell on your part and the discussion about your unit’s age. Our technicians aim to provide the best options for our customers, ensuring their systems run efficiently and reliably. We value your loyalty and are happy to know you’ve had positive experiences with our team. If you have any further questions or concerns, please don’t hesitate to reach out. Your satisfaction is very important to us! Thank you for choosing Bartlett Heating and Cooling as your HVAC provider. :-)
Excellent Service
James - Marietta, GA 30062
Courteous and competent. Explained what they were doing, asked for our input and feedback. Cleaned up after doing the work as promised. Very satisfied.
Response from Bartlett Heating & Cooling:
Thank you, James, for this 5-star review of the work performed at your home today. We truly appreciate this positive feedback on our team! Thank you for trusting Bartlett Heating and Cooling as your HVAC contractor :-)