Customers say: The reviews exhibit a positive sentiment overall. Customers express satisfaction with the chimney and dryer vent inspection, Troy's friendly and efficient service, the price guarantee, and the company's commitment to treating each person with the same level of respect. Positive mentions include compliments on the professionalism, punctuality, and quality of work. Customers also appreciate the discounts offered and the prompt and effective resolution of their issues. The technicians are described as friendly, informative, and efficient, and their work is praised for its thoroughness and positive results. Overall, customers are pleased with the service provided by 2nd Generation Chimney Service and recommend their services.
My experiences with the communication and service have always been excellent. Only suggestion I have is to advertise the lifetime maintenance annual cost for a new liner as a discount off the regular price, rather than a fixed guaranteed rate. That way if the price goes up it is more consistent with the understood rate. Thanks as always!
2nd Generation Chimneys is the company to call for cleaning or repair of your chimney. Expect knowlegable, prompt service when they come to your home.
Cliff and I were impressed with the chimney inspection completed by Tyler. We viewed the video inspection with him and saw for ourselves the cracks, wear and tear of our chimney. He also explained what Second Generation Chimney will do to make our Kozy Heat fireplace safe and operational. Tyler explained what needed to be done, why it needed to be done and how it would be done. Thanks Tyler for your professional and courteous service and for being on time at our appointment.
Tyler is always prompt, efficient, considerate, and helpful. He takes the time to explain all the procedures and options. He's a pleasure to work with.
Scheduling was easy and accommodating. Tyler arrived on time and was personable, efficient and informative.