Local Reviews
for Montrose, MN
Customers say: The reviews exhibit a predominantly positive sentiment, with recurring themes of satisfaction, excellent service, professionalism, punctuality, and quality workmanship. Customers express gratitude for the company's responsiveness, reliability, and the quality of their products and services. Positive reviews highlight the technicians' expertise, courtesy, and ability to address issues efficiently. The company's commitment to customer satisfaction is consistently praised, with many customers indicating they would recommend Countryside to others. Negative sentiments, if present, are minimal and do not represent a clear, recurring trend. Overall, the reviews suggest a positive and satisfactory experience for customers, with many expressing high levels of satisfaction with their interactions with Countryside.
Our Reviews by City
Great service
Irma - Montrose, MN 55363
The guys were really great at keeping me in the "know" of what was being done.
Response from Countryside Heating and Cooling Solutions:
Hi Irma- Thank you for your 5 star review! We truly appreciate your business and hope to keep you a satisfied customer of ours for life! Thank you for choosing Countryside Heating and Cooling Solutions! -The Countryside team
Quick response!
Josh - Montrose, MN 55363
Ben was right on time, very professional and friendly and resolved the issue quickly - great service once again!
Still no heat in the house
Bruce - Montrose, MN 55363
Did not want to install customer provided part, but they did not have the part in stock to sell and install. After installing the part, I had purchased years ago, found problems with the other parts in the furnace. Also, not in stock at their shop and would need to be ordered. No attempt to order, instead I got an estimated invoice for the part of over $500. I just spent $474 for this one visit. Now I have to go online to find, and purchase said part and replace them myself. Mybe we'll have heat this weekend.
Response from Countryside Heating and Cooling Solutions:
You informed us that you had issues on your furnace with error code 24 and that Bryant suggested that it COULD be the inducer motor. You indicated that you purchased the inducer motor online a couple of years ago. On your initial call to us, our office manager informed you that we may not be able to put your part in because we don’t typically install customer-provided parts (due to quality assurance). We sent a technician out to diagnose your furnace. Your furnace fired right up and began heating with no error codes. You insisted that our technician install your after-market inducer motor anyway, so he quoted you $275/hour for labor, which you approved. While pulling out the old inducer motor, our technician noticed the pressure switches were full of water, which is most likely the reason you received error codes in the past. He drained out the water and made sure the pressure switches were dry. He highly recommended replacing the pressure switches and provided a written estimate to properly repair them. He also found that the condensate trap was plugged so he thoroughly cleaned that too. After installing the after-market inducer motor, our technician noticed that you were missing the new mounting bracket for the pressure switches and informed you that the pressure switches would not fit correctly with this style inducer without the mounting bracket. You looked around for the bracket but could not find it. Our technician stated he could check to see if he can order the mounting bracket by itself and would give you an estimate if it's even an option. He recommended putting the old inducer motor back in (since it was still in working order when he did his diagnosis) and he suspected the pressure switches to be the real cause of the problem. You wanted to try to make it work without ordering the new bracket (you thought the bracket was still in your maintenance room somewhere) so you provided him with a piece of tubing that he used to fit the pressure switches into the box. You assured our technician that you would find the bracket and could install it yourself, so he made it work with the tubing you gave him as a temporary fix. Our technician made sure you were aware that this was not the correct way to mount the pressure switches, and he noted this in his description of the work that you signed on your invoice. After the fix was completed, he fired up the furnace and allowed it to run through the cycle of operations as he inspected it. He cycled power multiple times and confirmed the unit was working properly before he left.
Excellent Service!
Jo - Montrose, MN 55363
Ben was great! He answered all of our questions and even checked into them further to give us good advice.
Great Service at a very good price
Linda - Montrose, MN 55363
Everything was done well, clean and on time. Very easy to work with. I was very satisficed.
Friendly and efficient service tech!
Josh - Montrose, MN 55363
Brooks did a great job once again on our annual service - very friendly and efficient!
Great Service at a very good price
Linda - Montrose, MN 55363
Great service
Rachael - Montrose, MN 55363
Very informative, gave options for all, explained throughly, friendly. Highly recommend.
Great
Lori - Montrose, MN 55363
Very high quality work I give him a 10 plus Personality greeting 10 plus
Response from Countryside Heating and Cooling Solutions:
Hi Lori- Thank you for your 10+ star review of Matt's work. We truly appreciate your business and hope to keep you a happy customer of ours for life! Thank you for choosing Countryside Heating and Cooling Solutions. -The Countryside team
Prompt and efficient!
Josh - Montrose, MN 55363
Response from Countryside Heating and Cooling Solutions:
Hi Josh- Thank you for your 5 star review. We are pleased to hear that Brooks was prompt and efficient. We truly appreciate your business and hope to keep you a happy customer of ours for life! Thank you for choosing Countryside Heating and Cooling Solutions. -The Countryside team
Awesome!
Holly - Montrose, MN 55363
Tony came out in the morning, diagnosed our problems quickly and fixed it easily. Very excited to have our AC running again!
Response from Countryside Heating and Cooling Solutions:
Hi Holly- Thank you for your 5 star review! We are pleased to hear that Tony provided you with awesome service and your AC is running smoothly again. We truly appreciate your business and hope to keep you a happy customer of ours for life! Thank you for choosing Countryside Heating and Cooling Solutions. -The Countryside team
Great service , very personable
Kris - Montrose, MN 55363
Never had a bad experience with any of the technicians
Response from Countryside Heating and Cooling Solutions:
Hi Kris- Thank you for your 5 star review! We are pleased to hear that Brooks was personable, provided you with great service and you have always had great experiences with all of our techs! We truly appreciate your continued business and hope to keep you a happy customer of ours for life! Thank you for choosing Countryside Heating and Cooling Solutions. -The Countryside team
Prompt and efficient
Josh - Montrose, MN 55363
Tech was here on time and was very efficient in checking our AC system and ensuring all was ready for Summer.
Response from Countryside Heating and Cooling Solutions:
Hi Josh- Thank you for your 4 star review! We are pleased to hear that Brooks was prompt, efficient and ensured you that your AC is ready for summer. We truly appreciate your business and hope to keep you a happy customer of ours for life! Thank you for choosing Countryside Heating and Cooling Solutions. -The Countryside team
Love this company!
Jo - Montrose, MN 55363
We have worked with them for years and have never been disappointed.
Response from Countryside Heating and Cooling Solutions:
Hi Jo- Thank you for your 5 star review! We are thrilled to hear that you love working with our team. We truly appreciate your continued business and hope to keep you a happy customer of ours for life! Thank you for choosing Countryside Heating and Cooling Solutions. -The Countryside Team
Once again the this company went above and beyond all of my expectations!!!
Steve - Montrose, MN 55363
Very friendly staff and we had a great conversation while the work was getting done, enjoyed having him having him here.
Response from Countryside Heating and Cooling Solutions:
Hi Steve- Thank you for your 5 star review! We are pleased to hear that Brooks was friendly and went above and beyond your expectations! We truly appreciate your business and hope to keep you a happy customer of ours for life! Thank you for choosing Countryside Heating and Cooling Solutions. -The Countryside Team