Customers say: The provided content describes the overall sentiment of the reviews as positive, with a slight inclination towards negative reviews. The positive reviews highlight the quality of work, professionalism, and excellent customer service provided by the technicians. Customers express satisfaction with the technicians' knowledge, helpfulness, and ability to explain complex issues in a way that is easy to understand. The negative reviews mainly focus on minor concerns or issues related to equipment or service, such as damaged furnace filters, bent cooling fins on AC units, or a complicated light fixture installation. However, even in these negative reviews, customers still express appreciation for the technicians' professionalism, knowledge, and willingness to address their concerns. The recurring themes in the reviews include professionalism, expertise, communication, and customer satisfaction. Customers consistently mention the technicians' ability to explain the work, provide clear explanations, and offer solutions to their problems. Additionally, the use of technology and the professionalism exhibited by the people are frequently highlighted as positive aspects of the company. Overall, the sentiment of the reviews is positive, with customers expressing satisfaction with the quality of work and the professionalism of the technicians. While there are a few negative reviews, the positive reviews outweigh them, indicating that the company delivers high-quality services and maintains a strong commitment to customer satisfaction.
Marvin Deleon went above and beyond to take care of our AC issue! He arrived on time and ready to help. He diagnosed the issue and explained everything in great detail. I am so thankful he was able to get our repair expedited because this was during the heat wave and we were without AC with 3 dogs and a baby in the house. I can't thank Marvin enough for his kindness, knowledge, and professionalism!
Jonah was a pleasure to work with. Very polite and courteous. Took time to explain everything to me.
DeAndre was very professional & courteous. My husband followed him around talking & talking. DeAndre was also very patient. He explained everything to my husband as he went which was nice.