Local Reviews
for Roswell, GA
Customers say: The overall tone of the reviews is positive, with a strong emphasis on the quality of service provided by Bartlett HVAC and their technicians. The reviews highlight the professionalism, expertise, and attention to detail of the technicians, as well as the company's commitment to customer satisfaction. The positive sentiments expressed include: - Excellent service - Knowledgeable technicians - Polite and friendly service - Prompt and efficient service - Quality workmanship - Attention to detail - Professionalism - Trustworthy and reliable - Positive customer experiences - Immediate response and resolution of issues - Clean and efficient installation - Overall satisfaction with the services provided While there are a few negative reviews, they do not represent a clear, recurring trend. The negative sentiments expressed include: - Electrical problem - Damaged HVAC system - Delayed response time - Unclear communication - Unprofessional behavior It is important to note that the reviews are based on individual experiences and may not be representative of the overall quality of service provided by Bartlett HVAC. However, the positive sentiments expressed in the majority of the reviews provide a strong indication of the company's commitment to providing high-quality services to its customers.
Our Reviews by City
Above and Beyond
Sharon - Roswell, GA 30075
An electrical problem damaged our new zone heating system. Evan spent almost 8 hours troubleshooting, testing, waiting for parts, working with a Carrier rep on the phone to reprogram it and finally getting the three smart thermostats online. He stayed until 7:30 pm to make sure we had heat as the temp was going to 40° overnight. He was very positive and personable throughout and it was obvious he was on a mission to get it working — which he did! I was lucky he had the knowledge and drive to fix it.
Response from Bartlett Heating & Cooling:
Thank you, Sharon, for this 5-star review of your Carrier unit maintenance! We're thrilled to hear that Evan went above and beyond to resolve your heating issue. It's always our goal to ensure our customers are comfortable and taken care of, especially in challenging situations like the one you faced. We'll make sure to pass on your kind words to Evan; he truly is an asset to our team. If you need anything else or have further questions, please don’t hesitate to reach out! Thank you for choosing Bartlett Heating and Cooling as your HVAC provider. :-)
Best service always
Robert - Roswell, GA 30075
Gene as usual was the best, thorough, efficient, ,explained everything clearly and couldn’t be nicer. I explained to the receptionist to always book be with Gene 6 months ahead.
Response from Bartlett Heating & Cooling:
Thank you, Robert, for this 5-star review of your multi-system maintenance! We're thrilled to hear that Gene provided you with such excellent service. We appreciate your loyalty and will make sure to schedule your next appointment with him in advance. Your satisfaction is our top priority, and we look forward to seeing you again soon! Thank you for choosing Bartlett Heating and Cooling as your HVAC contractor! :-)
Excellent Service
Randy - Roswell, GA 30075
Zach did an excellent job. He found and addressed a couple of things going on with our system.
Response from Bartlett Heating & Cooling:
Thank you, Randy, for this 5-star review of your multi-system furnace maintenance and repair! We're thrilled to hear that Zach provided excellent service and successfully identified and addressed the issues with your system. We appreciate you taking the time to share your experience and look forward to assisting you again in the future! Thank you for choosing Bartlett Heating and Cooling as your HVAC provider. :-)
Excellent service
Michele - Roswell, GA 30075
Response from Bartlett Heating & Cooling:
Thank you, Michele, for this 5-star review of your multi-system furnace maintenance! We're thrilled to hear that you had a positive experience with our service. Our team strives to provide the best for our customers, and your feedback is greatly appreciated. We look forward to serving you again! Thank you for choosing Bartlett Heating and Cooling as your HVAC provider. :-)
Excellent Service from Gene & Bartlett!
Paul - Roswell, GA 30075
Gene was great! Extremely professional and polite. He explained everything he did and why it was important; he worked hard and accomplished a lot in the time he was here. He made recommendations for future care of equipment and possible replacement down the road. I am extremely pleased!
Response from Bartlett Heating & Cooling:
Thank you, Paul, for this 5-star review of your Nordyne unit maintenance! We're thrilled to hear you had such a positive experience with Gene. His professionalism and willingness to explain the process are qualities we value greatly. We're glad he could provide you with useful recommendations for your equipment's future care. Your satisfaction means a lot to us, and we look forward to serving you again! Thank you for choosing Bartlett Heating and Cooling as your HVAC provider. :-)
Always Excellent Service from Gene
Polly - Roswell, GA 30075
Gene is very knowledgeable, professional, friendly and cares about the clients HVAC systems.
Response from Bartlett Heating & Cooling:
Thank you, Polly, for this 5-star review of your Carrier unit maintenance! We’re thrilled to hear that you had an excellent experience with Gene. His dedication to providing knowledgeable and friendly service truly makes a difference. We appreciate your trust in us for your HVAC needs and look forward to serving you again! Thank you for choosing Bartlett Heating and Cooling as your HVAC provider. :-)
Quality
John - Roswell, GA 30076
Response from Bartlett Heating & Cooling:
Thank you, John, for this 5-star review of your multi-system maintenance! We're thrilled to hear you enjoyed our work. Your satisfaction means a lot to us, and we look forward to serving you again in the future! Thank you for choosing Bartlett Heating and Cooling as your HVAC provider. :-)
Excellent service
Michelle - Roswell, GA 30075
Response from Bartlett Heating & Cooling:
Thank you, Michelle, for this 5-star review of your Carrier unit maintenance! We're thrilled to hear that you found our service quick, easy, and excellent. Your satisfaction is our top priority, and we look forward to serving you again in the future! Thank you for choosing Bartlett Heating and Cooling as your HVAC provider! :-)
Excellent
Vicki - Roswell, GA 30075
Thank you for fitting us into the schedule on short notice after the ductwork cleaning.
Response from Bartlett Heating & Cooling:
Thank you, Vicki, for this 5-star review of your Carrier furnace maintenance! We’re thrilled to hear that we could accommodate you on short notice after the ductwork cleaning. Your satisfaction is our top priority, and we’re glad we could help when you need it. Thank you for choosing Bartlett Heating and Cooling as your HVAC provider! :-)
The Best of the Best
Lee - Roswell, GA 30075
Bo is the best you have! Nice guy who does a great job.
Response from Bartlett Heating & Cooling:
Thank you, Lee, for this 5-star review of your Carrier heat pump maintenance. We're thrilled that Bo made such a positive impression on you. We’re lucky to have him on our team, and we’ll be sure to pass along your praise. Thank you for choosing Bartlett Heating and Cooling as your HVAC contractor! :-)
Great friendly service and competitive pricing
Joseph - Roswell, GA 30075
Great service and competitive pricing. Been customer for over 40 years.
Response from Bartlett Heating & Cooling:
Thank you, Kathy and Joe, for this 5-star review on the installation of your new Carrier system. We take great pride in offering the best service and can't wait to serve your family for many more years to come. Thank you for choosing Bartlett Heating and Cooling for your family's comfort. :-)
Excellent Service
Stephanie - Roswell, GA 30075
Gene is the best. Always….Professional and trustworthy.
Response from Bartlett Heating & Cooling:
Thank you, Stephanie, for this 5-star review of your Lennox furnace repair by Gene. Your kind words will bring a big smile to his face! Thank you for trusting Bartlett Heating and Cooling to take care of your HVAC system :-)
5 stars!
David - Roswell, GA 30075
Gene’s awesome, punctual, and professional.
Response from Bartlett Heating & Cooling:
Thank you, David, for your kind words about Gene. We appreciate your business and will continue to work hard to provide awesome, punctual and professional service! Thank you for trusting Bartlett Heating and Cooling as your HVAC contractor :-)
Excellent Service
David - Roswell, GA 30075
Gene has been servicing our home for many years. Very professional, knowledgeable, punctual and also a very nice person.
Response from Bartlett Heating & Cooling:
Thank you, David, for this 5-star review of your AC service by Gene. We our proud to have Gene on our team because, like you mentioned, he is professional and knowledgeable, and all around a nice person :-). Thank you for trusting Bartlett Heating & Cooling as your HVAC contractor!
As always, excellent service
Michelle - Roswell, GA 30075
Gene is and has always been professional, friendly and helpful.
Response from Bartlett Heating & Cooling:
Thank you, Michelle, for this 5-star review of your Lennox AC system. We know we can always count on Gene to provide professional, friendly and helpful! Thank you for trusting Bartlett Heating & Cooling as your HVAC contractor. We appreciate you :-)