Customers say: The provided content describes the overall sentiment of the reviews as positive, with a slight inclination towards negative reviews. The positive reviews highlight the quality of work, professionalism, and excellent customer service provided by the technicians. Customers express satisfaction with the technicians' knowledge, helpfulness, and ability to explain complex issues in a way that is easy to understand. The negative reviews mainly focus on minor concerns or issues related to equipment or service, such as damaged furnace filters, bent cooling fins on AC units, or a complicated light fixture installation. However, even in these negative reviews, customers still express appreciation for the technicians' professionalism, knowledge, and willingness to address their concerns. The recurring themes in the reviews include professionalism, expertise, communication, and customer satisfaction. Customers consistently mention the technicians' ability to explain the work, provide clear explanations, and offer solutions to their problems. Additionally, the use of technology and the professionalism exhibited by the people are frequently highlighted as positive aspects of the company. Overall, the sentiment of the reviews is positive, with customers expressing satisfaction with the quality of work and the professionalism of the technicians. While there are a few negative reviews, the positive reviews outweigh them, indicating that the company delivers high-quality services and maintains a strong commitment to customer satisfaction.
Response from TE Certified Electrical, Plumbing, Heating & Cooling:
Thank you for the top rating, Steven! We truly appreciate your support.
Jacob arrived earlier than the window (with notice), explained the process, answered all questions and completed the job in a timely and professional manner. I would highly recommend him.
Response from TE Certified Electrical, Plumbing, Heating & Cooling:
Thank you for sharing your experience, Dana! We're pleased to hear that Jacob exceeded expectations with his professionalism and clear communication. Your recommendation means a lot!
Excellent!!!!!!!!!!
Cody was so friendly and absolutely professional. He exceeded expectations!!
Adam and John were amazing! They went above and beyond helping me get the correct tv size and the install was flawless! Thank you
Garrett Manes did a great job! He was friendly, professional, easy to work with, and efficient.
Eric was extremely friendly, knowledgeable and professional. Great experience all around. 10/10
Henry came out to repair malfunctioning outdoor lighting for the exterior of our neighborhood, and took his time to identify what the cause might be. Once he did, he thoroughly walked me through the issue, explained what needed to be done, and then provided me with multiple options on how to fix it. After making a selection, he worked efficiently, did a great job, and left the work area as clean as he found it. Henry then took the time to walk me through what he did, and how to work our new timers on the lights. A 100% professional job.
Kevin was polite and very thorough.
Ben did a great job. He was on time, courteous, and very professional. I was beyond pleased with his performance and the company’s customer service. Thank you!
He found I needed a different type of faucets to stop leaking and went to Home Depot to buy one for me. Then he found another area where the part was corroded and installed anew part. He kept saying sorry for bringing a bad news. I hired him to fix problems and he did it perfectly.
Highly recommend