Local Reviews
for Senoia, GA
Customers say: The provided content describes the overall sentiment of the reviews as positive, with a slight inclination towards negative reviews. The positive reviews highlight the quality of work, professionalism, and excellent customer service provided by the technicians. Customers express satisfaction with the technicians' knowledge, helpfulness, and ability to explain complex issues in a way that is easy to understand. The negative reviews mainly focus on minor concerns or issues related to equipment or service, such as damaged furnace filters, bent cooling fins on AC units, or a complicated light fixture installation. However, even in these negative reviews, customers still express appreciation for the technicians' professionalism, knowledge, and willingness to address their concerns. The recurring themes in the reviews include professionalism, expertise, communication, and customer satisfaction. Customers consistently mention the technicians' ability to explain the work, provide clear explanations, and offer solutions to their problems. Additionally, the use of technology and the professionalism exhibited by the people are frequently highlighted as positive aspects of the company. Overall, the sentiment of the reviews is positive, with customers expressing satisfaction with the quality of work and the professionalism of the technicians. While there are a few negative reviews, the positive reviews outweigh them, indicating that the company delivers high-quality services and maintains a strong commitment to customer satisfaction.
Our Reviews by City
Not helpful
Adolfo - Senoia, GA 30276
To begin, I cancelled my appointment with another AC company because I was told TE could be there by 10. They arrived at 10:30. No big deal. I’m an electrician in the 613 union in Atlanta so I relayed what I deduced to be the issue, which was the control board because it clearly was damaged. I also I asked for the cause for the condenser unit running continuously even though the unit was off. After 15 minutes of investigation, and 15 in the truck, I was told the motherboard and the float switch would need to be changed to fix the AC, quoted at $898 for the “bandaid”. I changed out both parts myself because I thought the quote was ridiculous (it’s a simple change over of connections for a $40 part). So I did it myself. And the condenser unit still runs with a brand new board. I’d be happy to send photos of the new board. The second quote was for $4,434 and that included the $898 for the board and float switch, and the remaing $3,536 was for cleaning the entire AC unit. Needless to say I’ve gone and done that myself also. Cleaned the build up on the coils inside and out. Which I’m glad I did. Because it still has not remedied the issue of my condenser running while my thermostat is off. So I would’ve been out over four thousand dollars and still been in the same predicament. Maybe if a little more investigation was done I would be able to leave a better review or have more understanding. But as someone that works for customers in a similar trade, I don’t understand the laziness for a $100 inspection. I would love to hear a reply back and I will be posting this on google. Thank you.
Response from TE Certified Electrical, Plumbing, Heating & Cooling:
Thank you for taking the time to share your experience. We're very sorry to hear that you're not satisfied with our services. We take pride in providing high-quality HVAC services, and we'd like to make things right for you. Please give us a call at 770-291-5566.
