Customers say: The reviews exhibit a predominantly positive sentiment, with recurring themes of satisfaction, excellent service, professionalism, punctuality, and quality workmanship. Customers express gratitude for the company's responsiveness, reliability, and the quality of their products and services. Positive reviews highlight the technicians' expertise, courtesy, and ability to address issues efficiently. The company's commitment to customer satisfaction is consistently praised, with many customers indicating they would recommend Countryside to others. Negative sentiments, if present, are minimal and do not represent a clear, recurring trend. Overall, the reviews suggest a positive and satisfactory experience for customers, with many expressing high levels of satisfaction with their interactions with Countryside.
Ben was very competent and took care of furnace maintenance. Timely and efficient.
Countryside is outstanding. Great service & value! Our technician Ben was excellent!
Ben was timely and once again did an excellent job.
Countryside and their technician Ben are outstanding! Prompt and thorough!
Took forever to get the part. REALLY disappointed that I have issued with a brand new furnace especially when I went with the most expensive model presented. Had to call the office several times to get an update on my part. They did not return my initial calls as they said they would. But the guys that come out to the house are awesome!
Response from Countryside Heating and Cooling Solutions:
Thank you for your feedback on your last visit. Unfortunately, occasionally we deal with delays on getting parts from distributors. We do appreciate your patience while we were waiting to get the part and thank you for being a loyal customer to us over the last several years. -The Countryside team
Had not previously used Countryside for a seasonal maintenance on my furnace. Tech Ben was timely and very thorough. He advised that a "capacitor" was weak and should be replaced. I accepted his recommendation and he replaced it for additional charge. This was not a $59 "seasonal special". A little more costly, but appreciated the thoroughness.
Response from Countryside Heating and Cooling Solutions:
Hi Sherwin- Thank you for your 5 star review! We are pleased to hear that you received great service from Ben. We truly appreciate your business and hope to keep you a happy customer of ours for life! Thank you for choosing Countryside Heating and Cooling Solutions! -The Countryside team
Great guy! Great service
Countryside Heating & Cooling provides excellent service. Brooks is my go to technician and he is OUTSTANDING!
Brooks was very professional and answered all my questions I will be requesting him again in the fall thank you
CountrySide Heating & Cooling is an excellent business. They offer a reasonable yearly plan that includes tune-ups and discounts. My technician Brooks was OUTSTANDING! Very professional, competent & personable.
Great job, they were very professional even cleaned up after themselves. Still waiting for my warranty in my emails but other than that I am completely satisfied
Brooks fixed the problem quickly. He answered all of my questions and is very personable. I am very pleased. Thank you.
Prompt, friendly service. Very reasonably priced.