Local Reviews
for Stone Mountain, GA
Customers say: The reviews exhibit a predominantly positive sentiment, with recurring themes of satisfaction, professionalism, and expertise. Customers express gratitude for the prompt and efficient service, praising the technicians' skills, punctuality, and friendly demeanor. Many highlight the quality of the work, with specific mentions of clean and professional execution. Positive feedback also emphasizes the convenience of same-day visits and the ability to request specific technicians for future appointments. Customers appreciate the clear communication regarding arrival times and the thorough explanations of the work performed. The technicians' knowledge, professionalism, and attention to detail are frequently commended. Additionally, customers mention the value for money, with some highlighting the reasonable pricing and the inclusion of warranty coverage. Negative sentiments, if present, are minimal and do not represent a clear, recurring trend. Overall, the reviews convey a sense of trust and satisfaction with TE Certified Electrical, Plumbing, Heating & Cooling's services.
Our Reviews by City
Excellent service!
Deanna - Stone Mountain, GA 30083
Excellent service!
Frank - Stone Mountain, GA 30083
Arrived as expected, same day service, thorough assessment and explanation, problem resolved
Excellent
Martha - Stone Mountain, GA 30083
On time . Explained everything and gave me options
TE Certified Great Service
Robert - Stone Mountain, GA 30087
HVAC repair/replacement
Donna - Stone Mountain, GA 30088
Antonio was very helpful, knowledgeable, and professional. He explained everything and showed me pictures of the work he recommended. I feel like they're really concerned about the customer and their needs.
Na
Tyrone - Stone Mountain, GA 30087
Excellent
Martha - Stone Mountain, GA 30083
Prompt very communicative and solved the problem . Pleasant experience and efficient
What I've Gotten Accustomed to
CharlesL - Stone Mountain, GA 30087
Erik, the plumbing professional, was right on time, polite, respectable, and thorough. This is what I've only experienced with TE Certified whether or not it was electrical or plumbing over several years. Great customer service! And he represents well what TE stands for.
Excellent service!
Tom - Stone Mountain, GA 30087
Excellent service
Martha - Stone Mountain, GA 30083
Very communicative . Kept me well informed . Took extra day but explained the problem . Discovered a problem today but rest seems ok
Galen did a great job, we look forward to seeing him again one day.
Wikoff - Stone Mountain, GA 30083
TE Certified did a great job and followed through on all promises made for time of service and workmanship.
Excellent
Martha - Stone Mountain, GA 30083
Very efficient and explained everything
Excellent Service
Ms Smith - Stone Mountain, GA 30083
Communicates well - prompt - professional - thanks so much DeMarco!
Excellent Service
Dorethia - Stone Mountain, GA 30088
My technician Jonah, exude professionalism, customer service excellence and very astute in his knowledge of locating a problem, he also gave me verbal guarantee through his company if anything should happen surrounding this same problem. He is humble and has a heart for service of the people through his expertise. Thanks Jonah!!!!!
Integrity?
Ms Smith - Stone Mountain, GA 30083
I trust TE Certified. You get what you pay for. For my plumbing job they sent Isaac Daniels to provide me a quote after inspection. He said it will be 16k dollars. I asked him if he himself will be here. He said yes he will be here with his crew and will ensure the job is performed expeditiously. The job would take 3 days but they may be done in 2 days. Isaac showed up for a 20 minutes initially and I never seen or heard from him since. Apparently he is more concerned with closing sales than client communication and satisfaction. He did not deliver with what he told me. No integrity. I would give him a zero rating if I could.
Response from TE Certified Electrical, Plumbing, Heating & Cooling:
Thank you for reaching out, Frances. We are so sorry to hear expectations were not met. Please reach out to us at 770-291-5566 so we can learn more and work on a remedy.
